Create an Account Fast Track Health History Frequently Asked Questions Create Account/Log In 1. I’m a Vitalant blood donor. I tried logging in using my email address I’ve always used and I cannot access my account. Click for the answer 1. I’m a Vitalant blood donor. I tried logging in using my email address I’ve always used and I cannot access my account. 2. I received an email asking me to activate my account, but I get a message that my link has expired. Click for the answer 2. I received an email asking me to activate my account, but I get a message that my link has expired. 3. I haven’t created an account yet on the new donor portal. May I still schedule an appointment as a “guest”? Click for the answer 3. I haven’t created an account yet on the new donor portal. May I still schedule an appointment as a “guest”? 4. I don’t have an email address. Can I still create an account? Click for the answer 4. I don’t have an email address. Can I still create an account? 5. I forgot my password. How do I reset it? Click for the answer 5. I forgot my password. How do I reset it? Fast Track Health History 1. I cannot access Fast Track from within my donor account. The button is gray. Click for the answer 1. I cannot access Fast Track from within my donor account. The button is gray. 2. What do I do with the Fast Track Ticket after I complete my health history questionnaire? Click for the answer 2. What do I do with the Fast Track Ticket after I complete my health history questionnaire? General Information 1. What information is available in my online donor account? Click for the answer 1. What information is available in my online donor account? 2. I’m a Vitalant donor with a history of past donations. I created my donor account, however, I can’t see my past donation history, points or wellness information. Click for the answer 2. I’m a Vitalant donor with a history of past donations. I created my donor account, however, I can’t see my past donation history, points or wellness information. 3. Will I be able to see donations I’ve made at blood centers not affiliated with Vitalant? Click for the answer 3. Will I be able to see donations I’ve made at blood centers not affiliated with Vitalant? 4. I just donated for the first time. When will I get my donor ID card? Click for the answer 4. I just donated for the first time. When will I get my donor ID card? 5. I lost my donor ID card. How can I get a replacement? Click for the answer 5. I lost my donor ID card. How can I get a replacement? 6. I don’t have a computer. How can I access my donation information? Click for the answer 6. I don’t have a computer. How can I access my donation information? 7. How soon after I donate will my “Donation History” be updated? Click for the answer 7. How soon after I donate will my “Donation History” be updated? Rewards Program 1. How do I become a member of the Donor Rewards Program? Click for the answer 1. How do I become a member of the Donor Rewards Program? 2. How do I earn points? Click for the answer 2. How do I earn points? 3. I just donated blood and I don’t see the points I should have earned for that donation. Click for the answer 3. I just donated blood and I don’t see the points I should have earned for that donation. 4. I don’t want to use any points I’ve earned. Can I give them back? Click for the answer 4. I don’t want to use any points I’ve earned. Can I give them back? 5. Did I lose my previously earned points? Click for the answer 5. Did I lose my previously earned points? 6. May I transfer my points to someone else? Click for the answer 6. May I transfer my points to someone else? 7. Do my points ever expire? Click for the answer 7. Do my points ever expire? 8. Will I still receive points even though I haven’t opted in to the Donor Rewards Program? Click for the answer 8. Will I still receive points even though I haven’t opted in to the Donor Rewards Program? 9. How do I access the online rewards store and begin redeeming points? Click for the answer 9. How do I access the online rewards store and begin redeeming points? 10. Why do the point values change on certain thank-you items? Click for the answer 10. Why do the point values change on certain thank-you items? 11. If I don’t have enough donor points to get an item, can I pay the balance in cash or just purchase? Click for the answer 11. If I don’t have enough donor points to get an item, can I pay the balance in cash or just purchase? Create Account/Log In I’m a Vitalant blood donor. I tried logging in using my email address I’ve always used and I cannot access my account. Go to next element for the answer. If this is your first time visiting our new donor portal, you’ll need to create an account first. You may have recently received an email from givingblood@vitalant.org (if you’ve provided your email address to us previously) with instructions and a link for account creation. If you did not receive this email and you’ve checked your junk email folder, please call us at 877-258-4825 (877-25VITAL) and we’ll be happy to assist you. Back to Top I received an email asking me to activate my account, but I get a message that my link has expired. Go to next element for the answer. Activation links are only valid for 7 days. You can request a new activation link by selecting “Forgot password?” on our log in page and then choosing “Resend Activation Link”. Back to Top I haven’t created an account yet on the new donor portal. May I still schedule an appointment as a “guest”? Go to next element for the answer. Yes. From our home page, when you click the link “Make an appointment” in the Donate as Guest section, you’ll be prompted to select your appointment location, date and time. Then, we’ll ask you to provide your contact information. If your name, email address, gender and date of birth all match what we have in our computer system, your appointment will be confirmed. In addition, you’ll automatically receive an email from givingblood@vitalant.org with a link you’ll need to click to create and activate your new account. Once you click the link, you’ll be prompted to create/confirm a password. Passwords must be at least 8 characters in length and include upper and lowercase letters, numbers and special characters. Back to Top I don’t have an email address. Can I still create an account? Go to next element for the answer. No. You must have a unique email address that is not shared with another Vitalant donor to create an account. There are several email providers, such as Gmail and Yahoo among others, that allow you to create an email account for free. Back to Top I forgot my password. How do I reset it? Go to next element for the answer. If you’ve already created an account on our new donor portal, go to our home page and click “Forgot password?” You will receive an automated email that contains a link. Click the link in the email to confirm your account. You’ll then receive a second email with a temporary password. You will be prompted to create and confirm a new password, which must be at least 8 characters in length and include upper and lowercase letters, numbers and special characters. Back to Top Fast Track Health History I cannot access Fast Track from within my donor account. The button is gray. Go to next element for the answer. You can access the Fast Track Health History questionnaire from within your donor account as long as you have an appointment scheduled and it is the same day as your appointment. The questionnaire must be completed the same day you donate and cannot be completed even a day or several days in advance. If you are planning on donating today without an appointment, please click the “Fast Track Health History” link from our portal’s home page to get started (or simply open a new browser web page and type in “vitalant.org/health”). This is a different way of accessing the health history questionnaire when you don’t have a donor account set up and/or don’t have an appointment scheduled. Back to Top What do I do with the Fast Track Ticket after I complete my health history questionnaire? Go to next element for the answer. After you’ve completed the health history questionnaire from within the donor portal, click the “Fast Track Ticket” button on our site’s home page. You will receive an email with your Fast Track Ticket attached to it. You have the option to print the ticket and bring it with you, or display the PDF of the ticket on your mobile device so our staff can scan the ticket’s bar code to pull up your responses and ask any follow up questions. Fast Track FAQs Back to Top General Information What information is available in my online donor account? Go to next element for the answer. Your online donor account can help you keep track of your life-transforming donations, schedule/manage your appointments and view your wellness information. If you have opted in to the Donor Rewards Program, you’ll also see the points you’ve earned for each donation and will be able to access our online store to redeem those points for special thank-you gifts. Back to Top I’m a Vitalant donor with a history of past donations. I created my donor account, however, I can’t see my past donation history, points or wellness information. Go to next element for the answer. Our system may not have matched your information correctly to your donor record. A new account was created as though you were a brand new donor. Please call us at 877-258-4825 (877-25VITAL) or select the “Contact Us” link in the footer of our portal and one of our staff will assist you. Back to Top Will I be able to see donations I’ve made at blood centers not affiliated with Vitalant? Go to next element for the answer. No. While we appreciate your support of other blood centers’ efforts to save lives, you’ll see only the donations you’ve made with Vitalant. Visit vitalant.org to see a list of legacy Vitalant donation centers. Back to Top I just donated for the first time. When will I get my donor ID card? Go to next element for the answer. You will receive your donor ID card approximately 5 weeks after you donate. If you still haven’t received it after this time, please check that your address is correct in your account. If not, please update your address under “My Profile” and then order your donor ID card by selecting “Donor Card” in the top menu. Need help? Call us at 877-258-4825 (877-25VITAL) and we’ll be happy to order it for you. Back to Top I lost my donor ID card. How can I get a replacement? Go to next element for the answer. If you need a replacement ID card, you may order it after you log in to your donor account or you may ask one of our staff to order it for you. Please allow at least 5 weeks for your donor ID card to arrive in the mail. Back to Top I don’t have a computer. How can I access my donation information? Go to next element for the answer. Simply call us at 877-258-4825 (877-25VITAL) and one of our staff will assist you. Back to Top How soon after I donate will my “Donation History” be updated? Go to next element for the answer. Please allow at least 24 hours for us to update your donation history. If you do not see your donation information at that time, please call us at 877-258-4825 (877-25VITAL). Back to Top Rewards Program How do I become a member of the Donor Rewards Program? Go to next element for the answer. First you’ll need to create an account in our new Donor Portal. Once you’ve created your account and logged in, you need to opt in to the Donor Rewards Program to start earning reward points for each donation. You can opt in to the Rewards Program by selecting “Rewards” and then click the link “Manage Donor Rewards Program Options.” If you have created your donor account and opted in to the Donor Rewards Program before or the same day you donate, you will earn points for that donation. Otherwise, you’ll begin accruing points with your next donation. You may opt out at any time. Back to Top How do I earn points? Go to next element for the answer. Each time you give a specific type of donation (whole blood, platelets, double red cell, plasma or source plasma) you earn points based on the schedules below. If you decide to switch donation types, or our staff ask you to based on current patient needs, you’ll keep the points already earned and begin accruing points at the appropriate donation count in the new donation type category. For example, you’ve donated whole blood two times in a calendar year and earned a total of 500 points. When you switch to giving platelets in the same calendar year, you’ll earn 1,000 points because it’s your third donation but now you’ll follow the points-earning schedule for platelet donations. Our Donor Rewards Program is based on a calendar year – Jan. 1 through Dec. 31. At the start of a new year, the number of points you’ll earn will reset to the first donation per the charts below. For example, if you finished the year with 18 platelet donations, you’ll continue to earn points but beginning with your first platelet donation (500 points) in the new year. WHOLE BLOOD• First: 200• Second: 300• Third: 400• Fourth or fifth: 500• Sixth: 600DOUBLE RED CELL• Each donation: 700PLASMA• Each donation: 500 PLATELETS*• First or second: 500• Third: 1,000• Fourth or fifth: 500• Sixth: 1,000• Seventh or eighth: 500• Ninth: 1,000• 10 or 11: 500• 12: 2,000• 13 or 14: 500• 15: 1,000• 16 or 17: 500• 18: 1,000• 19 or 20: 500• 21: 1,000• 22 or 23: 500• 24: 2,000 SOURCE PLASMA**• First through fifth: 500 ea.• Sixth: 1,000• 7 through 11: 500 ea.• 12: 1,000• 13 through 17: 500 ea.• 18: 1,000• 19 through 23: 500 ea.• 24: 1,000• 25+: 500 ea. * Includes all apheresis donations that include platelets (i.e. red cell/platelet or plasma/platelet)** Source plasma is collected at select Vitalant locations. Back to Top I just donated blood and I don’t see the points I should have earned for that donation. Go to next element for the answer. You must first opt in to our Donor Rewards Program to view points you’ll earn for future donations. If you have opted in (and after your next blood donation), please allow at least 24 hours for your points to appear in your account. Back to Top I don’t want to use any points I’ve earned. Can I give them back? Go to next element for the answer. Yes. You may choose to donate all of your earned points back to Vitalant. Go to “Rewards” and then click the link “Manage Donor Rewards Program Options” to indicate your preference. Back to Top Did I lose my previously earned points? Go to next element for the answer. No. If you participated in a previous rewards program with a legacy Vitalant donation center, any points you earned that are still active have been transferred to your donor profile. Visit vitalant.org to view a list of legacy Vitalant donation centers. Back to Top May I transfer my points to someone else? Go to next element for the answer. No. These points are one of the ways we thank you for saving lives by donating blood. They cannot be transferred to another person. We appreciate that you might not wish to use them for yourself. If you choose, you may donate them back to Vitalant. (See "I don’t want to use any points I’ve earned. Can I give them back?") Back to Top Do my points ever expire? Go to next element for the answer. We want to recognize your ongoing efforts to transform patients’ lives. If you continue to donate, your points will remain active and redeemable. If you haven’t donated for 15 months or longer, your points will expire. We will notify you by email in advance of your points expiring. This policy may change at any time without notice. Back to Top Will I still receive points even though I haven’t opted in to the Donor Rewards Program? Go to next element for the answer. No. You must opt in to the program first before you can start earning points after each blood donation. Back to Top How do I access the online rewards store and begin redeeming points? Go to next element for the answer. Once you are opted in to the Donor Rewards Program, select “Rewards” and then choose the orange “Use Points” button to access our online rewards store. Back to Top Why do the point values change on certain thank-you items? Go to next element for the answer. From time to time, we may decrease the point value for a certain item in the rewards store based on inventory levels or changes in what we offer. Alternatively, we may increase the point value based on rising costs of specific items. We may modify the items in the rewards store and their point values at anytime without notice. Back to Top If I don’t have enough donor points to get an item, can I pay the balance in cash or just purchase? Go to next element for the answer. No. Only the points you earn by donating blood may be used for thank-you items. Back to Top ×
